Return and Refund Policy

We strive to deliver 100% customer satisfaction. If for any reason you are not completely satisfied with our products, you may return any item shipped by Bionaza for a full credit or refund for up to 30 days from the date of delivery.

Returned items must be in new condition with original unopened packaging. We're sorry, but as a cosmetic supplier we DO NOT ACCEPT RETURNS OF OPENED ITEMS. Please note that this includes breaking the original manufacturer seal. 

For hygiene and safety reasons, all returned products must be unopened, unused, and in their original condition. We cannot accept products that have been opened, tested, used, handled, or otherwise compromised after delivery.

Non-Returnable Items

Due to the nature of personal wellness products, certain items are not eligible for return once opened or if the manufacturer seal has been broken. These include, but are not limited to:

• Hair Masks.
• Creams.
• Clearance or final sale items

In order to receive a credit or refund, all items must be un-opened and returned unused in the original packaging within 30 days from date of delivery. Opened or used items are not eligible for return.  Please report any damages, shortages or discrepancies within 7 days of delivery by e-mailing us or via the contact form.

Please do not return any item to us until you get a return authorization number.

Returns can be initiated by contacting us through email at contact@bioanza.com

Before returning anything, Customer must call or email Customer Service to obtain a Returned Authorization (RA) number. Please have the following information on hand when calling for an RA number: customer name, invoice number, and the nature of the problem. You are responsible for the cost of shipping your return to us. It is important that the RA number is clearly written on the outside of the box. Packages received without an RA number will be returned back to you.

If you are returning an item shipped in error by us, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense. Shipping expense in the case of free shipping will be calculated as shipping charges incurred by us. Once your return has been received and processed a credit or refund will be issued within 14 days and an e-mail confirmation will be sent.

Returns are processed within 5 business days of receipt at our facility.

Your refund will be issued in the same manner in which the order was paid.

All products are subject to manufacturer’s warranty. Please contact the manufacturer directly to resolve quality issues.

Exchanges

We are happy to replace the merchandise at your shipping expense if it is returned in the same condition as originally shipped. Applicable to all returns terms.

Return Abuse

We reserve the right to refuse returns in cases of excessive returns, suspected misuse, or fraudulent activity.

Dispute Resolution

Customers agree to contact us directly to resolve any issue prior to initiating a payment dispute or chargeback. We are committed to resolving concerns promptly and fairly.

 

* We are constantly reviewing this web site for accuracy and completeness. However, we will not be held responsible for any typographical or photo-graphical errors. We reserve the right to modify the price, description and/or photograph of any item without notification. Photographs are intended to be representative and may not reflect the actual product being offered.